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Our Pledge to You
Every order is
important to us! Like you, we are professional musicians and we know what's
important when dealing with a music vendor. We will make every effort to provide
you the best service and selection in the industry. We stand behind our products
100%! Your satisfaction is always our highest priority.
Pricing Information | Product Availability | Backorders | Purchase Orders | Shipping Options
Rush Orders | Payment Terms | Returns / Exchanges | Sales Tax | Ordering Options
Pricing Information
All of our prices are set by the
publishers and are subject to change at any time without notice. Prices are
updated in our computers as each item is received in our central warehouse.
Although it is our intent to publish accurate pricing information, it is
possible that some items represented in this website have not been ordered,
received or updated for some time due to decreased popularity or age and
therefore may not reflect current pricing or availability. We cannot be held
responsible for any mistakes, misprints or publisher price increases.
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Product Availability
We carry a large, in-stock inventory.
It is our goal to keep new releases and the most popular, best selling items in
stock. However, there are items in our database which are either out of stock,
unavailable, or serve as referral to another available item. Please be aware
that product availability is subject to change at any time. Although our website
may indicate an item is in print and/or in stock, there are situations in which
that particular item may actually be unavailable. If there is any question
regarding availability, please call us at 1-800-452-1133
Backorders
It is possible that some items may be
temporarily out of stock and will need to be backordered. To help us meet your
delivery and cost requirements,please specify if backorders are acceptable and
whether you would like your order sent in one complete shipment, or if you would
prefer two partial shipments. (i.e. in-stock items shipped immediately and
backordered items shipped upon arrival). Please note: postage will be added
to any and all shipments. Also, if your order is urgent, please provide your
required delivery date and whether you are willing to pay for express service if
necessary.
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Purchase Orders
If your organization pays by Purchase
Order, don't forget to include the number. If you will be using a PO, but don't
yet have one, indicate this by typing "Hold for PO" in the "PO Number" field
during the checkout procedure. Please contact us with your PO number as soon as
you have it, either by phone: 1-800-452-1133, fax: (503) 222-9600, or email.
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Shipping Options
Shipping charges are determined by weight
and distance and are calculated at the time your order is packaged and shipped.
For your convenience, we have included a table of estimated shipping charges,
but please understand that these are estimates only and actual shipping charges
will vary based on size of package and distance traveled.
Our preferred carrier is
UPS. However, we may, at our discretion, use the U.S. Postal Service if we
determine it is in the customers' best interest due to size of package, cost of
shipping, location, etc.
Express services are also
available. See Rush Orders
for more information.
Estimated Delivery Charges
(actual charge based on weight and location of delivery
address)
Ground Packages
(Domestic Rates)
| Merchandise Total |
Freight Charge |
| $0.01-$19.99 |
$10.00 |
| $20.00-$49.99 |
$11.50 |
| $50.00-$74.99 |
$13.00 |
| $75.00-$99.99 |
$14.50 |
| $100.00 or more |
$16.00 + |
| each additional $50.00 |
$2.00 |
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Rush Orders
Express shipping services are
available by request for all orders received before 10:00AM Pacific Standard Time, Monday through Friday.
- UPS Next Day Air
Your order should be delivered to you by noon on the next business
day.
- UPS 2nd Day
Air
Your order should be delivered to you by 5:00PM
on the second of two consecutive business days. Please note: Next Day and 2nd Day
shipments are available for in-stock items only.
Some restrictions apply to all UPS Air services, call us for any questions.
Most orders (regular and rush) are shipped Prepaid, FOB Portland, OR,
with some packages shipped from our Texas or Oklahoma stores.
Estimated Delivery Charges
(actual charge based on weight and location of delivery
address)
Express Packages
(Domestic Rates)
| Merchandise Total |
Next Day |
2nd Day |
3rd Day |
| $0.01-$19.99 |
$20.00 |
$12.00 |
$10.00 |
| $20.00-$39.99 |
$27.00 |
$15.00 |
$11.50 |
| $40.00-$59.99 |
$34.00 |
$18.00 |
$13.00 |
| $60.00-$79.99 |
$41.00 |
$21.00 |
$14.50 |
| $80.00-$99.99 |
$48.00 |
$24.00 |
$16.00 |
for every $20.00
above $100.00
add: |
$6.00 |
$2.50 |
$1.50 |
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Payment Terms
We accept MasterCard, Visa, American
Express, Discover, checks, and money orders -- but no COD's. If you prefer to
pay by check or money order, please call 1-800-452-1133 during regular business
hours to place your order. Churches and schools will have accounts automatically
opened. All accounts are billed monthly and are due upon receipt. Schools and
Churches in Texas and Oklahoma must supply proof of your tax-exempt
status.
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Returns and Exchanges
All purchases are on definite order
and are not returnable unless return authorization is given, in advance, by one
of our sales representatives. Call us at 1-800-452-1133 to receive a return
authorization number. If we make an error filling your order, call us within 21
days to receive a return authorization number.
All products returned
must be unmarked, in sellable condition, in all original packaging, and with a
photocopy of your invoice. Be sure to re-pack your return carefully! Use a box
or a padded mailer with a corrugated paper backing. Paper envelopes alone do not
provide adequate protection from bending or folding. If you are returning
damaged products, we will credit you for the shipping charges; otherwise it is
your responsibility to pay for shipping. We cannot be responsible for any
unauthorized return.
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Sales Tax
Sales tax applies to orders shipped
to addresses in Texas and Oklahoma. Please call for exact rate if needed for
quotes. If your organization is tax-exempt, we must have proof of tax-exempt
status on file.
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How to Order
Online
Our website makes ordering easy. If
you would like to be able to shop faster, be up-to-date on the status of your
orders, and keep track of the orders you have previously made, simply create a web account. You'll have access to all of the
features of our website, including a shopping list, address book and shipping
and payment preferences. Of course, you don't have to have an account to order
online, or to browse or search our database.
by Phone
If you
have specific questions that cannot be answered using this Web Site, please call
us toll-free, at 1-800-452-1133, 8:30AM-5:30PM Central Time, Monday through Saturday.
Our friendly, professional sales staff is available to answer any questions you
have, help you locate hard-to-find items, and take your order over the
phone.
via Mail or
Fax
We encourage
you to use our website as a research tool. If you would like to pay via check,
or just prefer mailing your order, please include the following
information:
- Quantity, Item Number,
Title, Composer/Arranger & Publisher for each item you wish to order.
- Payment information (one of
the following):
- Personal Check, Cashier's
Check, Money Order, or Travelers Checks
- Credit Card (Mastercard,
Visa, American Express, Discover)
Please include Card Number, Expiration
Date, Name on Card, CCIN, and billing address if different from shipping
address.
- Pender's
Account
Please include your account number. If you do not know your
Pender's Account number, please call 1-800-452-1133.
- Shipping Name and Street
Address (no PO Boxes, please unless First Class mail is your preferred mode of
shipping), and daytime phone number and/or email in case we need to contact you
regarding your order. (Email addresses submitted with orders are not retained,
sold, rented or otherwise used for marketing purposes without prior
permission.)
and mail to:
Sheet
Music Service
810 SE Sherman St
Portland OR,
97214-4657
or fax to: (503)
222-9600
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